Junior Customer Engineer

Junior Customer Engineer

Remote / London

Full-time - Permanent

Posted 1 day ago

As a Junior Customer Engineer at askporter, you will support the technical customer engineering team who are the technical point of contact for our customers. You will support with running discovery conversations; help configure and build demos, and support in the delivery of solutions from proof of concept builds all the way to production implementation of world-class data solutions.

The role:

This is a collaborative, remote first role with flexible working hours that delivers real world impact. The product set is comprehensive and covers a wide range of technologies, from software (SaaS), Digital Assistants, telephony and IoT. As such, a Customer Engineer that is able to provide technical support across a the stack of technologies, but does require deep technical experience.

Although this role is not customer-facing role, the ability to clearly communicate technical aspects simply and clearly will be essential.  Ideally you will have a good breadth and depth of technical knowledge in the areas of software design, integration and security, you should also have a passion for building relationships and making connections.

The role will include but is not exclusive to:

  • Configuring the platform for new client use cases and solutions
  • Designing and creating AI assistant conversation flows across voice and webchat
  • Serves customers by understanding their needs and supporting with the engineering adaptations of products, equipment, and services.
  • Provideing product, service, or equipment technical and engineering information by answering questions and requests.
  • Submiting orders by conferring with technical support staff and costing engineering changes.
  • Developing customer’s staff by providing technical information and training.
  • Prepareing sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
  • Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Contributing to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives.
  • Contributing to team effort by accomplishing related results as needed.

Sales Engineer Qualifications / Skills:

  • Problem solving
  • Product knowledge
  • Software requirements
  • Product development
  • General programming skills
  • Technical understanding
  • Verbal communication
  • Requirements analysis
  • Innovation

Desired technical skills

You will ideally have some knowledge of the following, however training will be provided and a technical mindset takes is paramount:

  • General software design principles, and familiarity with:
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  • Some knowledge of or experience with YAML, JavaScript/TypeScript, C#, Python or Java

Benefits:

  • Monthly team socials
  • Bi-annual team retreats
  • Flexible working hours
  • Budget for home tech
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