Junior Customer Engineer

As a Junior Customer Engineer at askporter, you will support the technical customer engineering team who are the technical point of contact for our customers. You will support with running discovery conversations; help configure and build demos, and support in the delivery of solutions from proof of concept builds all the way to production implementation of world-class data solutions.

The role:

This is a collaborative, remote first role with flexible working hours that delivers real world impact. The product set is comprehensive and covers a wide range of technologies, from software (SaaS), Digital Assistants, telephony and IoT. As such, a Customer Engineer that is able to provide technical support across a the stack of technologies, but does require deep technical experience.

Although this role is not customer-facing role, the ability to clearly communicate technical aspects simply and clearly will be essential.  Ideally you will have a good breadth and depth of technical knowledge in the areas of software design, integration and security, you should also have a passion for building relationships and making connections.

The role will include but is not exclusive to:

• Configuring the platform for new client use cases and solutions
• Designing and creating AI assistant conversation flows across voice and webchat
• Serves customers by understanding their needs and supporting with the engineering adaptations of products, equipment, and services.
• Provideing product, service, or equipment technical and engineering information by answering questions and requests.
• Submiting orders by conferring with technical support staff and costing engineering changes.
• Developing customer’s staff by providing technical information and training.
• Prepareing sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
• Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributing to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives.
• Contributing to team effort by accomplishing related results as needed.

Sales Engineer Qualifications / Skills:

• Problem solving
• Product knowledge
• Software requirements
• Product development
• General programming skills
• Technical understanding
• Verbal communication
• Requirements analysis
• Innovation

Desired technical skills

You will ideally have some knowledge of the following, however training will be provided and a technical mindset takes is paramount:

• General software design principles, and familiarity with:
  undefinedundefinedundefinedundefinedundefinedundefined
• Some knowledge of or experience with YAML, JavaScript/TypeScript, C#, Python or Java

Benefits:

• Monthly team socials
• Bi-annual team retreats
• Flexible working hours
• Budget for home tech