FAQs
General information
askporter was co-founded by Sam Tassell and Tom Shrive in 2017 (as Ask Products Ltd).
We work with clients across both Public and Private sectors, including Real Estate, Facilities Management, Transport, Healthcare and Energy. We are always open to new sectors.
General enquiries / Book a demo - Please use the Contact Us form or email hello@askporter.com. Our office hours are Monday to Friday, 9am-6pm (UK time).
Partner opportunities - If you'd like to explore how partnering with askporter can elevate your business, please contact Lee Morris.
Investment - Interested in investing in askporter? Please contact Jamie Euesden.
Data and security
We use and store data as part of our day to day operations. askporter is fully GDPR compliant; please see our privacy policy.
Yes, this functionality is being integrated into the platform. For the time being, please email your Customer Support Manager directly to receive your data securely.
Email privacy@askporter.com to request deletion. The request will be followed up in 5 working days and deletion will take place within 30 working days.
Using askporter
Customer service platforms and CRMs are designed to look after the customer in a transactional relationship. Our platform is designed to look after the customer and the assets that you manage as an organisation. These relationships are complex and delivering a good service is reliant upon a deep contextual understanding of the assets the customer is linked with.
Our AI has been trained on millions of conversations in our domain of managing assets, Our AI is also increasingly able to autonomously carry out end to end tasks from arranging viewings to scheduling maintenance, signing contracts and taking payments.
askporter is here to support teams, improve productivity and accuracy, and automate dull, repetitive tasks. This enables staff to focus on higher-level activities like building relationships with customers, dealing with complex issues, and focusing on pro-active rather than reactive asset management.
Yes, our powerful and flexible API makes it easy to configure askporter to share features and data with other systems.
Our platform and assistant are highly scalable, being live on over 600,000 assets. We are able to both quickly deploy and rapidly configure to new use cases.
Yes, for many of our customers we supply the solution under a white label to fully customise the solution. The platform and the assistant can have the same look and feel as the rest of your brand.
Digital assistant
An AI-powered assistant that can handle a range of conversations, from reporting maintenance issues to booking cleaning services or looking up important information. Our assistant is here to help you and your customers.
A combination of ready-made conversation flows and large datasets and artificial intelligence allows our assistant to hold natural-feeling conversations with your customers.
Our assistant helps take the pain out of managing real-world assets and people by reducing time spent on tedious tasks, freeing up teams and staff to focus on delivering a value-added, human-touch experience.
Our assistant uses 'natural language processing' to read and interpret text - understanding customer attitudes, preferences, and even moods! This combination of 'conversational' interactions with our powerful AI technology is able to deliver an intuitive, enjoyable user experience for your customers.
Our assistant has built-in functionality to seamlessly escalate any unusual questions to a human agent. The assistant is always learning, so over time it will learn to connect key words and phrases with the appropriate response without any additional programming.
Yes, our highly configurable platform means we can support management of all asset types from park benches to airports.
There are multiple ways to access the assistant. QR codes, dedicated links, a phone call, WhatsApp and text messaging. The assistant operates across multiple channels.
Our assistant can be embedded on specific URLs or across your whole website.
askporter is optimised for modern web browsers. For the best experience, we recommend Google Chrome, Mozilla Firefox or Safari.
No, our assistant is available through a variety of channels, including voice calls. For web-based communication, such as WhatsApp or webchat, an internet connection will be required.
Yes, we have partnered with Stripe to facilitate payment processing and reconciliation.
