FAQs

GeneralCompany informationUsing PorterData & securityPricingAnything else?

Get in touch with our Customer Success team at hello@askporter.com and we'll be in contact shortly!

Our Customer Success team provide dedicated support to every one of our clients. We also offer first-class customer service to tenants and landlords.

We're very sorry to hear that! Please submit your feedback to hello@askporter.com and we'll get right on it.

You can use any smartphone, tablet or computer.

Porter is optimised for modern web browsers. For the best experience, we recommend Google Chrome, Mozilla Firefox or Safari.

Yes, Porter is a web-based application so requires an internet connection to use.

Yes, our powerful and flexible API makes it easy to configure askporter to share features and data with other systems.

Get in touch at hello@askporter.com for more information.

Coming Q1 2020. We are working hard on integrating a service provider to process rental payments, service charges, contractor payments and everything in between.

Yes, you can fully customise with logos & colours in Porter to have the same look & feel as the rest of your brand.

We can build reports based on (almost) any metric. What do you want to know about your portfolio?

We provide a data-rich, deep-insight tool to inform and engage across the entire property management lifecycle. Get in touch at hello@askporter.com to learn more.

Porter can currently operate in English and German, but we are working to be as multilingual as possible!

If you have a specific language requirement, please get in contact with us at hello@askporter.com.

At the moment you can only report one issue per request. At the end of the conversation, Porter will double-check that you have nothing else to report and, if you do, it will seamlessly begin another conversation to capture the additional issue.

Porter has built-in functionality to seamlessly escalate any unusual questions to a human agent.
Plus, Porter is always learning, so over time, it will learn to connect keywords & phrases with the appropriate response based on your workflows.

You certainly will in future! We are in the process of offering an embedded chat functionality. Get in touch at hello@askporter.com to find out more!

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Experience the effortless management of any space with askporter. Porter uses Artificial Intelligence to free your team of mundane tasks and providing an impeccable experience for customers.

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