The results:
48,000+
maintenance requests handled via the askporter platform
8,900+
assets managed with the askporter platform
4,200+
Wisag staff, tenants & supplier users
20k+
QR codes
34,000+
cleaning
13,000+
maintenance
“Our customers rightly expect high quality service from us. Problems in distributed operations usually only become apparent when customers complain. Through the askporter platform, we offer our customers the possibility to contact us at any time to report issues or ask for help. Also, the check-in of our cleaners, creates process transparency and reveals problems that can be solved proactively before our customers react.”
Legal & General Affordable Homes is a top provider of affordable housing in the UK. They offer shared ownership and rental properties, aiming to improve lives with high-quality, sustainable homes.
7,000+
properties
206,000+
components - i.e records of internal whiteware & boilers etc.,
100%
of inbound maintenance requests handled
30%
tenant self-served or deflected from landlord
97%
succesful automatic diagnostic & trade matching
4.2/5 stars
(CSAT - Customer satisfaction rating)
"Where a visit is required, the web assistant will automatically allocate the work to the relevant Provider, stamping the diagnosis clearly to ensure the delivery of a first-time fix. This was a highly customised build that further enables our platform towards our vision of delivering a frictionless service offer for customers."
askporter enables triages of maintenance requests before they are distributed to the engineers. This ensures the engineer has the right diagnoses information, thus reducing repeat call outs. This leads to improved first-time fix rates, decreased costs, time, & travel - leading to less C02 emissions.
For each reported maintenance issue, asset data is collected during the triage process & shared with existing databases. This ensures asset registers are kept up to date with both asset & maintenance information.
askporter excels in streamlining tasks like scheduling cleaners, coordinating staff check-ins, managing engineers' schedules, & ordering supplies. By prioritising transparency & proactively supporting PPM schedules, it ensures a seamless client experience, preempting any potential concerns before they arise.
askporter ensures simple & user friendly interaction between end users & existing FM applications. In addition, askporter can handle the interaction between engineers & end users thus reducing the volume of requests that are sent to the helpdesk team.
