A vulnerable tenant reports mould in their bedroom.
Transform Mould Management
Smarter Compliance, Healthier Homes
The askporter Mould Agent revolutionises how housing providers manage damp and mould. Our AI-powered solution automates initial reporting, offers 24/7 tenant support, and intelligently prioritises high-risk cases, creating an unbreakable audit trail for every interaction. It's the key to ensuring effortless Awaab's Law compliance and significantly reducing your operational burdens.
Are You Ready for Awaab's Law?
Many housing providers rely on manual, reactive systems that simply can't keep pace with the urgent demands of mould management or the strict regulatory landscape. Our Mould Agent helps you cut administrative time by up to 70%, enhance tenant well-being, and safeguard your reputation, transforming complex mould management into a seamless, cost-effective, and compliant operation.
How it Works
Intelligent Diagnostics, Effortless Resolution
Our AI-powered agent streamlines your entire maintenance process, providing a robust solution for diagnosing issues, engaging residents, and ensuring your teams have what they need to succeed.
Automated Reporting & Triage
Tenants can easily report damp and mould issues, including with photos, through a guided, intuitive process. Unlike generic forms, our Mould Agent facilitates structured reports, allowing your housing association to define the exact questions and data points you need captured. This means you always get the precise details required to carry out an accurate assessment. The agent instantly triages these reports, categorises them, and ensures all essential information is collected for compliance.
Proactive Prevention
It doesn't just react; it actively helps prevent future problems. The agent can proactively reach out to tenants in at-risk properties or silent residents via SMS/Email, asking them if they have any mould issues. This innovative approach helps show regulators you are actively trying to get in touch before issues become severe problems, supporting compliance and improving service quality.
Operational Efficiency
AI triages and structures reports. Image recognition + remote assessments cut down unnecessary surveys. Helps you allocate scarce surveyor/operative time where it’s most needed.
Smart Escalation & Tenant Support
High-risk/vulnerable cases flagged automatically. SLA-critical deadlines enforced.
Tenants given self-help guidance for minor issues (so only real risks escalate).
Comprehensive Audit Trail
Every interaction, every report detail, every action taken, and every response is meticulously logged. This provides an unshakeable, auditable record for Awaab's Law compliance, demonstrating that appropriate action was taken within required timeframes and supporting robust internal and external reporting.
Task Management & SLA Enforcement
If you use our platform, the Mould Agent can manage SLAs directly for mould reports, ensuring strict adherence to critical deadlines like those mandated by Awaab's Law (e.g., 14 days to investigate, 7 days to fix serious hazards, 24 hours for emergency hazards). Alternatively, it can integrate directly into your existing housing management systems (HMS), creating and assigning tasks with all necessary structured metadata for seamless workflow.
Why You Should Care
Beyond Compliance, Towards Better Living
In a world of increasing regulation and tenant expectations, the askporter Mould Agent is more than just a tool; it's a strategic advantage. It’s better because it provides one seamless, intelligent solution that empowers you to:
Achieve Awaab's Law Compliance with Confidence
Mitigate legal risks with automated, audit-ready documentation and proactive issue resolution. Our system is built to keep you on the right side of the law.
Reduce Operational Workload by Up to 70%
Automate routine enquiries, self-help guidance, and initial triage, freeing up your teams to focus on complex cases and tenant welfare.
Enhance Tenant Satisfaction & Accessibility
Offer 24/7, clear, and consistent support for mould reporting, providing swift resolutions and demonstrating your commitment to their health and safety.
Gain Actionable Insights
Unlock structured data on mould trends across your portfolio, enabling you to make informed decisions and target preventative measures effectively.
Prioritise Vulnerable Residents Automatically
Ensure those who need help most receive it fastest, with intelligent flagging based on tenant profiles.
Aid Communication with Multi-Language Support
Provide seamless reporting and guidance in multiple languages, making your services accessible to a diverse tenant base, a challenge that's incredibly difficult and resource-intensive for traditional human-based helpdesks.
See it in action!
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Mould Compliance Agent guides, gathers photos, offers advice to stop the spread.
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Ticket is raised and automatically escalates based on the resident's condition.
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Two weeks after resolution a follow-up its sent to check if the issue has recurred.
85% Increase in Time Savings
With AI that automates diagnoses with 97% accuracy, automate triage with the right intel to the right personnel, and results in streamlined and efficient task management.
Hear how Legal & General Affordable Homes achieved speed and accuracy of diagnosis with their tenants' repairs.
How We Compare
The askporter Advantage
Awaab's Law Compliance
Triage & Categorisation
Proactive Outreach
Vulnerable Resident Prioritisation
Audit Trail & Reporting
Operational Savings
Tenant Self-Service
Tenant Accessibility
Multiple Languages
Book your personalised demo with Ben
Are you ready to transform your Mould Management?
Are you set for Awaab's Law? This checklist will help you identify key areas where you can strengthen your current processes and see how the askporter Mould Agent can bridge the gaps.
