Platform Agents
Choose your superpowers for more efficient operations
Inbound
Communication Module
Inbound
Communication Module
Increases tenant satisfaction through instant support
Reduces call volume and manual agent workload
Ensures consistent, accurate responses every time
Multi-Channel across Webchat, Email, WhatsApp and more
Multi-language capabilities for seamless communication
Repairs & Maintenance
AI Powered Agent
Repairs & Maintenance
AI Powered Agent
97% accurate diagnosis to ensure first-time fix is achieved
Immediate & easy customer issue reporting
Triaged ticket creation with technical summaries
Automated work assignment to personnel or suppliers
Booking updates & rearrangement capabilities
Automated post-work surveys for quality control
Mould Compliance
AI Powered Agent
Mould Compliance
AI Powered Agent
Automated resident outreach & diagnostics
Prioritised issue alerts
Efficient desk-based assessments
Automated reports & findings sharing
Multi-channel, multilingual resident engagement
Automated outreach to actively quell likely complaints
Info Agent
AI Powered Agent
Info Agent
AI Powered Agent
Immediate AI response vs. customer wait times
Accurate information from your documents & policies
Frees up your staff's time from low-value tasks
Improved customer satisfaction through accurate & fast responde times
Instant self-help for your customers
Outbound
Communication Module
Outbound
Communication Module
Sends personalised, automated messages with ease
Tenants can respond naturally across channels, with their replies logged or escalated
Improves engagement and tenant wellbeing
Reduces missed appointments and non-responses
Supports proactive maintenance and compliance
Scales outreach without increasing workload
Find out what operational efficiency you can achieve
Find out more on askporter's products for
85% Increase in Time Savings
With AI that automates diagnoses with 97% accuracy, automate triage with the right intel to the right personnel, and results in streamlined and efficient task management.
Hear how Legal & General Affordable Homes achieved speed and accuracy of diagnosis with their tenants' repairs.
Industries
Customisable AI for all property types & challenges
Use askporter standalone or integrated with existing systems for information centralisation
Estates
Streamline your maintenance, enhance communication, & optimise your asset management.
OEM
askporter integrates with OEM systems, automating your service requests, & improving customer support.
Public Institutions
Enhance efficiency with streamlined repairs, maintenance, cleaning & portering management.
Proven results
WISAG is a leading European FM provider, with over 50,000 employees operating across Germany, Austria, Switzerland, Luxembourg and Poland. The company focuses on providing services in the areas of aviation, facility and industry.
8900+
Properties
30K
Inbound requests handled
2.8K
Users with login access
20K
Assets tagged with QR codes
100%
Positive customer feedback
“Our customers rightly expect high quality service from us. Problems in distributed operations usually only become apparent when customers complain. Through the askporter platform, we offer our customers the possibility to contact us at any time to report issues or ask for help. Also, the check-in of our cleaners, creates process transparency and reveals problems that can be solved proactively before our customers react.”
Proven results
Legal & General Affordable Homes is a top provider of affordable housing in the UK. They offer shared ownership and rental properties, aiming to improve lives with high-quality, sustainable homes.
8000+
Properties
100%
Inbound requests handled
97%
Diagnostics accuracy
13%
Tenants self-service
4.3
CSAT
"Where a visit is required, the web assistant will automatically allocate the work to the relevant Provider, stamping the diagnosis clearly to ensure the delivery of a first-time fix. This was a highly customised build that further enables our platform towards our vision of delivering a frictionless service offer for customers."
Benefits
You can achieve boosted & effective efficiency
First Time Fix
With improved diagnoses and ticket allocation, repairs on first-time visits are increased.
Saved Time, Costs, & Frustrations
No wasted time with back and forth creates operational savings at scale.
Immediate Customer Response
Raise issues and get a response in 1 second, 24/7, 365 days a year.
Audit Trail
From customer issues raised to resolution, have a clear record of all activity.
Automatically Maintained Asset Register
Create, track, and update all kinds of asset information such as boiler make, HVAC systems, etc.
Increase Your Trade Team's Capacity
Correct information goes straight to engineers, reducing their first time on site being to ascertain the problem.
Identify & Mitigate Damp & Mold Risks
With controlled outreach, severe & at-risk cases flagged for immediate inspection & repair.
Reduce Deadline & SLA Breaches
With assigned deadlines, notifications & tracking, reduce your risk of breaching deadlines & compliance issues.
The right information to back up your decision-making
Find out more on askporter's products for
"Integrating askporter has been a game-changer for us at WISAG. The AI-driven chatbot Ellie, has transformed our communication processes, improving ticket escalations and responses, and enhancing our overall service quality."
Transform your property management with powerful AI automation
74% of customers prefer chatbots over a human corporate agent to solve their queries. AI is also providing business with 15% reduction in operational costs. Achieve more for you and your customers with askporter.
AI-based tenant communication driving improved repairs & maintenance operations
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AI-based tenant communication driving improved repairs & maintenance operations
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AI-based tenant communication driving improved repairs & maintenance operations
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AI-based tenant communication driving improved repairs & maintenance operations
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askporter at Housing Community Summit 2025: Driving Innovation in Housing
Join askporter at Stand G18 at the Housing Community Summit 2025 in Liverpool (September 8-9) to explore how our AI solutions are enhancing housing operations, improving resident safety, and building stronger communities.
askporter at Housing Community Summit 2025: Driving Innovation in Housing
Join askporter at Stand G18 at the Housing Community Summit 2025 in Liverpool (September 8-9) to explore how our AI solutions are enhancing housing operations, improving resident safety, and building stronger communities.
A Proactive Approach to Mould Compliance: How to Protect Your Residents and Your Reputation
With new legislation like Awaab’s Law and a rise in complaints, reactive mould compliance is no longer enough. Learn how a proactive AI solution can help you protect residents and streamline your operations.
A Proactive Approach to Mould Compliance: How to Protect Your Residents and Your Reputation
With new legislation like Awaab’s Law and a rise in complaints, reactive mould compliance is no longer enough. Learn how a proactive AI solution can help you protect residents and streamline your operations.
askporter wins Property Week Resi Award!
askporter is stoked to share we've won Property Week's Resi Award for Residential PropTech Innovation of the Year (Property Platform)
askporter wins Property Week Resi Award!
askporter is stoked to share we've won Property Week's Resi Award for Residential PropTech Innovation of the Year (Property Platform)
askporter shortlisted for TWO Housing Digital awards
We are chuffed to be shortlisted for TWO Housing Digital awards: Most Innovative Tech Start-Up & Best Repairs & Maintenance Innovation
askporter shortlisted for TWO Housing Digital awards
We are chuffed to be shortlisted for TWO Housing Digital awards: Most Innovative Tech Start-Up & Best Repairs & Maintenance Innovation
askporter nominated for TWO UKPA Awards!
We are absolutely thrilled to share we've been nominated for 2 UK PropTech Association (UKPA) Awards: Revolutionising the Customer Journey and Industry Transformation
askporter nominated for TWO UKPA Awards!
We are absolutely thrilled to share we've been nominated for 2 UK PropTech Association (UKPA) Awards: Revolutionising the Customer Journey and Industry Transformation
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askporter Makes Senior Hire As It Drives For Growth In New Markets
We are delighted to announce the appointment of our Chief Technical Officer, Harry Dodd-Noble, in Technational
askporter Makes Senior Hire As It Drives For Growth In New Markets
We are delighted to announce the appointment of our Chief Technical Officer, Harry Dodd-Noble, in Technational
Tackling time wasters: Ways of raising the bar in FM repairs
Our Head of Business Development shares with the Facilities Management Journal (FMJ) how FMs faced with tight budgets and rising customer expectations need to optimise their efficiency.
Tackling time wasters: Ways of raising the bar in FM repairs
Our Head of Business Development shares with the Facilities Management Journal (FMJ) how FMs faced with tight budgets and rising customer expectations need to optimise their efficiency.
“We need to do better” - Legal & General Affordable Homes and askporter
Karen Heaney, Director of Platform, from Legal & General shares with Housing Digital_ how the housing sector can do better by adopting tech, like askporter, to deliver a better customer experience, improved repairs and supplier relationships
“We need to do better” - Legal & General Affordable Homes and askporter
Karen Heaney, Director of Platform, from Legal & General shares with Housing Digital_ how the housing sector can do better by adopting tech, like askporter, to deliver a better customer experience, improved repairs and supplier relationships
Technology for Better Repairs & Maintenance
In Housing Technology's special edition on Technology for Repairs & Maintenance, askporter discusses how the prevailing issue of misdiagnoses is resulting in inefficient scheduling, contributing to growing backlogs and unnecessary costs.
Technology for Better Repairs & Maintenance
In Housing Technology's special edition on Technology for Repairs & Maintenance, askporter discusses how the prevailing issue of misdiagnoses is resulting in inefficient scheduling, contributing to growing backlogs and unnecessary costs.
Integrating AI: What FMs Should Look Out For
As the property sector increasing integrate AI, our Head of Business Development discusses with Tomorrow's FM how to maintain best practice and actually tackle real issues
Integrating AI: What FMs Should Look Out For
As the property sector increasing integrate AI, our Head of Business Development discusses with Tomorrow's FM how to maintain best practice and actually tackle real issues
PropTech & IT Start-ups 2024/25 Report
In Housing Technology's latest report askporter is delighted to be listed amongst the 50 emerging technologies for the housing sector
PropTech & IT Start-ups 2024/25 Report
In Housing Technology's latest report askporter is delighted to be listed amongst the 50 emerging technologies for the housing sector
askporter to solve your property problems from a very human angle…
Our Head of Customer Success, shares with This Week In Property how AI is being used to respond to frustrating flaws within housing management
askporter to solve your property problems from a very human angle…
Our Head of Customer Success, shares with This Week In Property how AI is being used to respond to frustrating flaws within housing management
askporter Completes POC with Legal & General Affordable Homes
In Tomorrow's Facilities Management (TFM) we share our latest collaboration with customer, Legal & General Affordable Homes to deliver a more effective resident experience
askporter Completes POC with Legal & General Affordable Homes
In Tomorrow's Facilities Management (TFM) we share our latest collaboration with customer, Legal & General Affordable Homes to deliver a more effective resident experience
What do we mean when we talk about AI?
In the Facilities Management Journal (FMJ), askporter explore the role of AI for Facilities Management, what the latest stats from the industry show and more
What do we mean when we talk about AI?
In the Facilities Management Journal (FMJ), askporter explore the role of AI for Facilities Management, what the latest stats from the industry show and more
askporter’s Till Eichenauer asks if AI can stop the menace of mould
In Property Week our CEO discusses the world debates the practical applications of AI, & how with mould there is a clear and pressing use case: speeding up the resolution of potentially lethal mould issues through smarter communication.
askporter’s Till Eichenauer asks if AI can stop the menace of mould
In Property Week our CEO discusses the world debates the practical applications of AI, & how with mould there is a clear and pressing use case: speeding up the resolution of potentially lethal mould issues through smarter communication.
How AI will affect the future of real estate
On iPropertyRadio with Proptech Ireland hear from our Head of Customer Success how AI is impacting real estate & property operations
How AI will affect the future of real estate
On iPropertyRadio with Proptech Ireland hear from our Head of Customer Success how AI is impacting real estate & property operations
The menace of mould: A new solution to a deadly problem?
In Housing Digital, askporter's CEO, Till Eichenauer, shares how AI holds the key to tackling it effectively for social housing
The menace of mould: A new solution to a deadly problem?
In Housing Digital, askporter's CEO, Till Eichenauer, shares how AI holds the key to tackling it effectively for social housing
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Smarter Facilities Management: Boosting Trust & Protecting Margins with Cleaning Visibility
Learn why visible cleaning operations are crucial for FMs. Drive accountability, manage tasks proactively, and protect your business model with smart, transparent solutions.
Smarter Facilities Management: Boosting Trust & Protecting Margins with Cleaning Visibility
Learn why visible cleaning operations are crucial for FMs. Drive accountability, manage tasks proactively, and protect your business model with smart, transparent solutions.
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From Pain to Peace of Mind: How askporter's Mould Agent Ensures Compliance & Transforms Operations
Struggling with mould management in social housing? In this article we explore how AI-powered tech can help, address your reservations & get you ready for Awaab's Law
From Pain to Peace of Mind: How askporter's Mould Agent Ensures Compliance & Transforms Operations
Struggling with mould management in social housing? In this article we explore how AI-powered tech can help, address your reservations & get you ready for Awaab's Law
Facilities Management Predictions For 2025
Askporter's CEO and FM expert, Till Eichenauer, shares his insights and predictions for what FM will face this year with Facilities Management UK
Facilities Management Predictions For 2025
Askporter's CEO and FM expert, Till Eichenauer, shares his insights and predictions for what FM will face this year with Facilities Management UK
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Is AI the answer for Build-to-Rent to deliver the elusive 5 star resident experience?
Rising competition, slim margins, and demanding residents... the Build-to-Rent sector faces some serious pressures. Could AI be the answer to navigating these challenges and delivering that elusive 5-star resident experience?
Is AI the answer for Build-to-Rent to deliver the elusive 5 star resident experience?
Rising competition, slim margins, and demanding residents... the Build-to-Rent sector faces some serious pressures. Could AI be the answer to navigating these challenges and delivering that elusive 5-star resident experience?
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Tackling the Mould Menace
Damp and mould are a growing concern for UK landlords. This article explores the Housing Ombudsman's response, recent fines, and practical steps to prevent and resolve mould issues in rental properties.
Tackling the Mould Menace
Damp and mould are a growing concern for UK landlords. This article explores the Housing Ombudsman's response, recent fines, and practical steps to prevent and resolve mould issues in rental properties.
AI-based tenant communication driving improved repairs & maintenance operations
The property sector is facing a perfect storm of challenges: rising tenant complaints, inefficient repairs, and increasing regulatory pressure - can AI help solve these issues
AI-based tenant communication driving improved repairs & maintenance operations
The property sector is facing a perfect storm of challenges: rising tenant complaints, inefficient repairs, and increasing regulatory pressure - can AI help solve these issues
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Navigating Awaab's Law: Preparing for Change in Social Housing
Awaab's Law is transforming social housing, with the King’s Speech intimating it will also in the future impact the private sector, demanding faster responses to health and safety hazards. To comply, providers need efficient systems for resident communication, issue tracking, and timely repairs. The article will delve into what the industry needs to do to prepare for upcoming change.
Navigating Awaab's Law: Preparing for Change in Social Housing
Awaab's Law is transforming social housing, with the King’s Speech intimating it will also in the future impact the private sector, demanding faster responses to health and safety hazards. To comply, providers need efficient systems for resident communication, issue tracking, and timely repairs. The article will delve into what the industry needs to do to prepare for upcoming change.
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Weathering the Downturn: Decline in Repair & Maintenance in 2024
UK repair and maintenance output is set to fall in 2024, putting additional pressure on social housing providers. But AI could offer a solution...
Weathering the Downturn: Decline in Repair & Maintenance in 2024
UK repair and maintenance output is set to fall in 2024, putting additional pressure on social housing providers. But AI could offer a solution...
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5 Ways AI can Advance your Social Housing's Repairs & Maintenance
Step into the future of social housing with askporter’s AI & FLS maintenance & repairs scheduling. Intelligent chatbots handle communication and task allocation, allowing staff to focus on urgent matters. This article highlights five strategies for enhancing field service delivery, from smarter scheduling to quicker emergency response.
5 Ways AI can Advance your Social Housing's Repairs & Maintenance
Step into the future of social housing with askporter’s AI & FLS maintenance & repairs scheduling. Intelligent chatbots handle communication and task allocation, allowing staff to focus on urgent matters. This article highlights five strategies for enhancing field service delivery, from smarter scheduling to quicker emergency response.
AI and Outbound Communication: Helping Reduce Social Housing’s Workload
The social housing sector, like many industries, has been given an opportunity with rapidly advancing Artificial Intelligence (AI). As the sector faces increasing demand for streamlined communication and a more responsive approach to tenant needs, AI is a key player in automating these processes effectively.
AI and Outbound Communication: Helping Reduce Social Housing’s Workload
The social housing sector, like many industries, has been given an opportunity with rapidly advancing Artificial Intelligence (AI). As the sector faces increasing demand for streamlined communication and a more responsive approach to tenant needs, AI is a key player in automating these processes effectively.
askporter announces partnership with FLS - FAST LEAN SMART
Together, we aim to provide an even smoother experience for customers by combining our cutting-edge AI communication solutions with FLS' innovative software allowing optimised appointment scheduling and embedded route planning for contractors.
askporter announces partnership with FLS - FAST LEAN SMART
Together, we aim to provide an even smoother experience for customers by combining our cutting-edge AI communication solutions with FLS' innovative software allowing optimised appointment scheduling and embedded route planning for contractors.
AI's Role in Social Housing - Property Week Feature
We recently appeared in Property Week as our Managing Director, Till Eichenauer, wrote a column as part of a series of features by Property Week looking at AI in real estate.
AI's Role in Social Housing - Property Week Feature
We recently appeared in Property Week as our Managing Director, Till Eichenauer, wrote a column as part of a series of features by Property Week looking at AI in real estate.
What’s ahead for FM and Proptech in 2024?
If you’ve logged onto LinkedIn in the past few weeks, you’ll have noticed the typical crystal ball gazing that comes with the new year. From individuals predicting the next big trends, to companies prophesying their indomitable rise to the top, January is prediction season.
What’s ahead for FM and Proptech in 2024?
If you’ve logged onto LinkedIn in the past few weeks, you’ll have noticed the typical crystal ball gazing that comes with the new year. From individuals predicting the next big trends, to companies prophesying their indomitable rise to the top, January is prediction season.
Keeping mould at arm's length in 2024
Damp and mould pose a significant threat in the UK, as the effects are exacerbated by the UK's climate, older buildings, and overwhelmed housing providers. No group feels the impact of this more than those living and working within the social housing sector.
Keeping mould at arm's length in 2024
Damp and mould pose a significant threat in the UK, as the effects are exacerbated by the UK's climate, older buildings, and overwhelmed housing providers. No group feels the impact of this more than those living and working within the social housing sector.
Are you ready to trust AI with your customers?
The process of directing your customers to technology solutions in the age of automated messaging systems and bolt-on chatbots was daunting. The often inadequate technology seemed only to serve as a dreaded component of interacting with organisations.
Are you ready to trust AI with your customers?
The process of directing your customers to technology solutions in the age of automated messaging systems and bolt-on chatbots was daunting. The often inadequate technology seemed only to serve as a dreaded component of interacting with organisations.
The AI Blueprint for Facilities Management
The adoption of technology in the real estate market has lagged behind other industries. While sectors like logistics, retail, and banking have integrated Artificial Intelligence (AI) into their operations, the real estate industry has been characterised as a bit of a technological dinosaur.
The AI Blueprint for Facilities Management
The adoption of technology in the real estate market has lagged behind other industries. While sectors like logistics, retail, and banking have integrated Artificial Intelligence (AI) into their operations, the real estate industry has been characterised as a bit of a technological dinosaur.
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Skills that pay the bills: How to adapt to an AI-centric world
With rapidly advancing AI, it’s important to consider how jobs will change with increased automation. Machine learning and natural language processing models have started to play a major role in our lives. From automating data collection in key industries to providing virtual assistants, their impact on the workplace is hard to ignore.
Skills that pay the bills: How to adapt to an AI-centric world
With rapidly advancing AI, it’s important to consider how jobs will change with increased automation. Machine learning and natural language processing models have started to play a major role in our lives. From automating data collection in key industries to providing virtual assistants, their impact on the workplace is hard to ignore.
Don’t take it personally - AI is disrupting your industry, not you.
AI has been used across various industries for decades, with automation leading to vast improvements in business and operational efficiency. The term AI actually dates back to 1955, coined by John McCarthy, who is widely considered the founding father of AI. In the early days, research was directed towards building machines with the capability to simply perform tasks autonomously, something that would typically require human intelligence.
Don’t take it personally - AI is disrupting your industry, not you.
AI has been used across various industries for decades, with automation leading to vast improvements in business and operational efficiency. The term AI actually dates back to 1955, coined by John McCarthy, who is widely considered the founding father of AI. In the early days, research was directed towards building machines with the capability to simply perform tasks autonomously, something that would typically require human intelligence.
Is AI out to get your job?
Let’s talk about ChatGPT. Or rather, let’s allow ChatGPT to do the talking, because it turns out, it’s pretty good at it. If you’re one of the many intrigued people who have recently given OpenAI’s artificial intelligence chatbot a whirl, then you’ll know where we’re coming from. Whether you asked it to rewrite your CV, pen a bedtime story for the kids, or finish a piece of work for you, the chances are it surprised you with the calibre of its response.
Is AI out to get your job?
Let’s talk about ChatGPT. Or rather, let’s allow ChatGPT to do the talking, because it turns out, it’s pretty good at it. If you’re one of the many intrigued people who have recently given OpenAI’s artificial intelligence chatbot a whirl, then you’ll know where we’re coming from. Whether you asked it to rewrite your CV, pen a bedtime story for the kids, or finish a piece of work for you, the chances are it surprised you with the calibre of its response.
Why no-code beats custom software and turnkey solutions for business
When looking to adopt automation to streamline processes and drive efficiencies, businesses are often faced with an important decision – whether to purchase a ready-to-use turnkey solution, or to invest in custom software.
Why no-code beats custom software and turnkey solutions for business
When looking to adopt automation to streamline processes and drive efficiencies, businesses are often faced with an important decision – whether to purchase a ready-to-use turnkey solution, or to invest in custom software.
Common misconceptions about automation and what the real benefits are
When looking to adopt automation to streamline processes and drive efficiencies, businesses are often faced with an important decision – whether to purchase a ready-to-use turnkey solution, or to invest in custom software.
Common misconceptions about automation and what the real benefits are
When looking to adopt automation to streamline processes and drive efficiencies, businesses are often faced with an important decision – whether to purchase a ready-to-use turnkey solution, or to invest in custom software.
Why organisations should take a holistic approach to automating customer journeys
By introducing automation technology, like our AI customer engagement platform, into their customer services, many businesses have saved considerable amounts of time and money that would otherwise have been spent on manually carrying out routine, low-value functions. In addition to this, automation has saved time and money for customers by delivering quick answers to simple questions, and solutions to non-complex issues.
Why organisations should take a holistic approach to automating customer journeys
By introducing automation technology, like our AI customer engagement platform, into their customer services, many businesses have saved considerable amounts of time and money that would otherwise have been spent on manually carrying out routine, low-value functions. In addition to this, automation has saved time and money for customers by delivering quick answers to simple questions, and solutions to non-complex issues.
Why David beats Goliath in the battle to attract top tech talent
For many in the tech industry, getting a job with a big brand company may be seen as a dream career move to make at such an early stage of their career. However, newcomers to the sector should know that bigger does not necessarily mean better. This is because larger corporations can often be slow to adapt to new ways of working and thinking due to their sheer size, which can act as significant barriers when you’re trying to get your foot on the next rung of the ladder.
Why David beats Goliath in the battle to attract top tech talent
For many in the tech industry, getting a job with a big brand company may be seen as a dream career move to make at such an early stage of their career. However, newcomers to the sector should know that bigger does not necessarily mean better. This is because larger corporations can often be slow to adapt to new ways of working and thinking due to their sheer size, which can act as significant barriers when you’re trying to get your foot on the next rung of the ladder.