Amplified
Service Levels.
Used every day by industry legends
Creating one less headache for customers, your help desk, engineers & clients
The results:
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Proven Results
Requests automated
129,000+
maintenance requests handled via the askporter platform
13,000+
assets managed with the askporter platform
6,000+
WISAG staff, tenants & supplier users
20k+
QR codes
Total tickets automated by askporter
99.7k+
cleaning
29.8k+
maintenance
“Our customers rightly expect high quality service from us. Problems in distributed operations usually only become apparent when customers complain. Through the askporter platform, we offer our customers the possibility to contact us at any time to report issues or ask for help. Also, the check-in of our cleaners, creates process transparency and reveals problems that can be solved proactively before our customers react.”
Proven results
Legal & General Affordable Homes is a top provider of affordable housing in the UK. They offer shared ownership and rental properties, aiming to improve lives with high-quality, sustainable homes.
Statistics
7,000+
properties
206,000+
components - i.e records of internal whiteware & boilers etc.,
100%
of inbound maintenance requests handled
30%
tenant self-served or deflected from landlord
97%
succesful automatic diagnostic & trade matching
4.2/5 stars
(CSAT - Customer satisfaction rating)
"Where a visit is required, the web assistant will automatically allocate the work to the relevant Provider, stamping the diagnosis clearly to ensure the delivery of a first-time fix. This was a highly customised build that further enables our platform towards our vision of delivering a frictionless service offer for customers."
Top benefits for FMs
Triage of repairs & maintenance requests & first-time fix rates
askporter enables triages of maintenance requests before they are distributed to the engineers. This ensures the engineer has the right diagnoses information, thus reducing repeat call outs. This leads to improved first-time fix rates, decreased costs, time, & travel - leading to less C02 emissions.
Improved customer & client experience
Elevates you customer and client experience with 24/7 AI-powered support for instant issue resolution and automated requests for faster fixes. Improved communication ensures transparency, reduces manual effort, and builds confidence that requests are managed efficiently.
Streamlined Workforce
With askporter optimise your task management, resource allocation, and communication, empowering efficient multitasking and significantly enhancing team and operational efficiency. The results: improved service reliability, clear performance oversight, consistent SLA achievement, and service scalability —without increasing team size.
Integration with existing FM applications
askporter ensures simple & user friendly interaction between end users & existing FM applications. In addition, askporter can handle the interaction between engineers & end users thus reducing the volume of requests that are sent to the helpdesk team.
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