Maladministration cases, fines, and reputational damage are on the rise. Most importantly, resident health is at risk.
Outdated compliance practices aren’t working, & further strain is incoming with Awaab’s Law soon becoming secondary legislation for social housing - read more on getting prepared for Awaab’s Law.
Gathering the right intel from residents is crucial, even more critical is having clear visibility on cases to respond effectively.
askporter’s welfare & compliance manager is designed to de-risk & manage the compliance process.
Proactive risk management: Track, assess, and mitigate compliance issues across your entire portfolio.
Efficient tenant communication: Strategically reach tenants across multiple channels to identify mould and other concerns, eliminating costly door-knocking.
Empower your team: Gather the right information from tenants, prioritise high-risk cases, and educate residents on prevention.
Don't wait for the crisis to hit. Book a meeting with our experts today and safeguard your residents' well-being while protecting your organisation's reputation.
Book a demo
Become prepared, avoid fines & keep residents healthy
Resident complaints are expected to increase 50 - 80% over the next 12 months.
askporter can help you manage this demand & address potential issues proactively, particularly with condensation, damp & mould.
Automate resident outreach & diagnoses
Efficient desk based assessments
Generate findings & share reports automatically
Proven Results
Legal & General
Affordable Homes
7,000+
properties
206,000+
components - i.e records of internal whiteware & boilers, etc.
100%
of inbound maintenance requests handled
30%
tenant self-served or deflected from landlord
97%
succesful automatic diagnostic & trade matching
4.2 stars out of 5
(CSAT - Customer satisfaction rating)
"Where a visit is required, the web assistant will automatically allocate the work to the relevant Provider, stamping the diagnosis clearly to ensure the delivery of a first-time fix. This was a highly customised build that further enables our platform towards our vision of delivering a frictionless service offer for customers."
Karen Heaney
Director of Investment & Compliance – Legal & General Affordable Homes
Proven Results
WISAG
Top 5 FM operator in Germany
8,900+
properties managed with askporter
4,200+
Wisag staff, tenants & supplier users
48k+
task manager with askporter
=
34k+
cleaning
13k+
maintenance
“ Through the askporter platform, we offer our customers the possibility to contact us at any time to report issues or ask for help. Also, the check-in of our cleaners, creates process transparency and reveals problems that can be solved proactively before our customers react.”
Kira Rosenmeyer
Digital Transformation – WISAG
Benefits for you & your residents
To Residents
Immediate, user friendly way to engage & flag damp mould issues & concerns
Engage in any language & any communication channelEmail, Online, Whatsapp, SMS or Phone
Receive proactive education & guidance to mitigate risks of damp & mould
Personalised to the Resident & their Home
Just like a personal property manage
Keeps resident up to date, checks in to ensure that problem is resolved
Reports of assessments & works to be completed shared with resident automatically
To Housing Providers
Get proactive with Condensation, Damp & Mould. Self manage campaigns, focus on high risk properties/residents and appeal to low engagement residents en masse.
Break the cycle - monitor long term impact of maintenance works
Assess your portfolio at scale - visibility on high risk residents
Track all compliance risks tied to Awaab’s Law
Ensure efficient oversight with automatically generated reports of findings & pending work
Document your outreach efforts to show a commitment to early identification & resolution of potential issues.
74% of customers prefer chatbots over a human corporate agent to solve their queries
Demand Sage Statistics Report 2024
Leave the outdated compliance process behind & embrace more effective operations for your housing association
Receive the latest news, insights & events from askporter.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
