Boost your
operational efficiency
& tenant satisfaction.
Used every day by industry legends
Operational excellence, with less hassle for tenants, help centres and engineers.
The results:
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Proven results
Legal & General Affordable Homes is a top provider of affordable housing in the UK. They offer shared ownership and rental properties, aiming to improve lives with high-quality, sustainable homes.
Statistics
7,000+
properties
206,000+
components - i.e records of internal whiteware & boilers etc.
100%
of inbound maintenance requests handled
30%
tenant self-served or deflected from landlord
97%
succesful automatic diagnostic & trade matching
4.2/5 stars
(CSAT - Customer satisfaction rating)
"Where a visit is required, the web assistant will automatically allocate the work to the relevant Provider, stamping the diagnosis clearly to ensure the delivery of a first-time fix. This was a highly customised build that further enables our platform towards our vision of delivering a frictionless service offer for customers."
Proven Results
Requests automated
48,000+
maintenance requests handled via the askporter platform
8,900+
assets managed with the askporter platform
4,200+
Wisag staff, tenants & supplier users
20k+
QR codes
Total tickets automated by askporter
34,000+
cleaning
13,000+
maintenance
“Our customers rightly expect high quality service from us. Problems in distributed operations usually only become apparent when customers complain. Through the askporter platform, we offer our customers the possibility to contact us at any time to report issues or ask for help. Also, the check-in of our cleaners, creates process transparency and reveals problems that can be solved proactively before our customers react.”
Top benefits for Housing
Triage of maintenance requests & first-time fix rates
askporter enables triages of maintenance requests before they are distributed to the engineers. This ensures the engineer has the right diagnoses information, thus reducing repeat call outs. This leads to improved first-time fix rates, decreased costs, time, & travel - leading to less C02 emissions.
Improved tenant experience & reduced strain on help desk
Provide your tenants with 24/7 support, whether it's capturing a task or responding to FAQs like "Can I have a cat?" This streamlines communication, leading to faster resolutions, an improved experience for tenants, and less administrative burden for help desk staff.
Streamlining tenant check in’s & compliance tracking
Automate your resident outreach to proactively gather post-work feedback, provide updates on future works, and check for issues like damp and mould. Tenants can receive these communications via email, text, or WhatsApp, where they can ask questions and get proactive assistance, and your team gets alerts where urgent issues need addressing.
White Label or connect with existing resource scheduler
askporter ensures simple & user friendly interaction between end users & your existing applications. In addition, askporter can handle the interaction between engineers & end users thus reducing the volume of requests that are sent to the help desk team.
Partnered with FLS – FAST LEAN SMART
FLS is the technology leader for real-time field service scheduling and dynamic route planning. Read the 5 ways askporter and FLS are advancing repairs and maintenance for the housing sector.
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