Damp and mould issues pose a significant challenge in the social housing sector. According to recent findings by the Regulator of Social Housing, the majority of cases could have been addressed more efficiently with improved administration and processes. These seasonal issues often cause distress and disruption for both housing providers and residents. Within social housing, there is often hesitation to report mould as residents fear the possibility of temporarily or permanently losing housing as a result.
For damp and mould issues, the best solution is prevention. With askporter's new Outbound Communication feature, we aim to shift the way social housing providers manage damp and mould issues. By initiating proactive campaigns through letters, emails, and texts—with convenient QR codes for easy engagement—we empower housing providers to communicate effectively with residents. This also provides an effective way to let residents know that they need to check for mould, and report when they notice it, while also making it clear that they will not face penalties for doing so.
Conducting annual condensation, damp and mould surveys becomes a breeze with askporter. The system facilitates information sharing, provides tips on property ventilation and allows for the booking of welfare appointments for necessary repairs—all automated to reduce manual workload.
Ensure the seamless completion of annual gas safety checks by automating communication for scheduling appointments, handling FAQs, and allowing residents to easily rearrange appointments. All while adhering to safety regulations.
Proactively survey properties to enhance the asset register, addressing missing data and optimising overall portfolio management.
Simplify the communication of annual service charge and rent increases through automated and personalised messages.
Handle increased inquiries efficiently with our virtual assistants, a step beyond traditional customer management tools.
Our AI-powered platform significantly boosts operational effectiveness, easing the burden on social housing helpdesks.
Multiple communication channels offer residents and managers seamless interaction.
Book a meeting to explore the transformative impact on your property management communications.
